In today’s fast-paced business environment, managers need only not to focus on what they have to do but also on how they have to think. Having the right mindset is key to success in any trade industry. The right attitude for success will grow your business in strength and size.
Many tradesmen and managers don’t value the critical role that a mindset plays in business. Mindsets are mental attitudes and beliefs that determine how we respond to situations. Different mindsets develop certain habits, emotions and reactions. This is an important factor of business because it enables us to better deal with conflict resolution and respond to the needs of others. Often tradesmen experience clients who can be exceedingly difficult to work with and hard to please. By concentrating on a their unique needs and wants, together with a positive outlook, you can better maximise customer service, encourage growth and grow greater profits.
1. Above The Line thinking
Above The Line thinking lies in a sense of ownership, commitment, solutions to problems, and determined action. This is in contrast to Below The Link thinking, in which there is excuse making, blaming others and confusion. This type thinking can lead to poor results, low morale and missed targets. If a customer is unsatisfied with a job, do you rectify the situation or do you automatically blame the customer?
2. Being self-aware
A good exercise in self-awareness is completing a personal SWOT to understand your strengths and weaknesses, and the opportunities and threats you face. What do you do better than anyone else? Do you have negative work habits? Is your industry growing? What obstacles do you currently face at work? Writing this down will help you better understand where to improve and what to capitalise on.
3. Showing empathy
The best way to get into the minds of your customers and employees is to understand how they work and think. How do your employees learn? Are they visual or do they learn through practice? What are their career goals? Reading and responding to customer emotions is also an important part of empathising with others. Listen and put yourself in their boots.
It’s possible to influence the success of your trades business by understanding and cultivating specific mindsets that can lead to an improved and professionally-run operation.
With you in every success,