Setting clear goals for your company is a key business performance strategy. They should serve as the foundation of your original business plan and the compass for your organisation as it moves forward. The most effective goals create clarity of purpose and outline objectives to strive for.
If you own a small business you’re susceptible to any number of outside forces that can potentially influence your business in a big way. Influences like the stock market, natural disasters, the political climate, the environment and so on. There’s no denying that sometimes good or bad luck can totally change the course of your business. But stop worrying about what you can’t control and start taking charge of what you can.
The quickest way to experience burnout as a small business owner is preparing quotes that don’t sufficiently compensate you for your work. Irrespective of the industry you’re in, it is vital your quoting procedure takes into account all relevant factors and costs. A little planning and research goes a long way in making sure you’re amply rewarded for your work.
Customers today are more knowledgeable and have higher expectations than ever before. Quality customer relations practices are crucial to the success of any business. With the many facets that go into planning management and implementation of your customers’ expectations, it’s equally important not to forget to include dealing with customer complaints.